Paiements et remboursements

Dernière mise à jour le 19 octobre 2026.

In these cases you pay nothing, and you don’t need to contact us:

• You cancel before delivery: the hold is released and you pay nothing, including Priority, a gift sent with the question, and the service fee.
• No answer within 5 days: the hold is released and you pay nothing, including Priority, a gift sent with the question, and the service fee.
• The creator declines: you see “Declined, you were not charged,” and the full hold is released.
• The creator does not join a live chat or a video call: the hold is released.
• Moderation rejects the question, or a rejected answer is not replaced within the 5 days: the hold is released.

If you don’t join a live chat or video call, you can still be charged.

Priority: answer within 24 hours. If it arrives later, you don't pay for Priority.

A gift sent with a question is charged only when the creator answers. A gift sent on its own is charged right away.

Got an answer but something is wrong? Tap “Something went wrong” on the order within 7 days of delivery. We review it and can refund all or part of what you paid.

A partial refund lowers the 5% service fee by the same share.

Refunds go back to the card you paid with. We don’t give store credit.

If you dispute a charge with your bank, the creator’s payment for that order is held until the dispute is settled.

Questions? [email protected]